© Spencer Malay Hair & Med Spa 2005
Ask your hair stylist
about Referral Program.
We are positive that you will
enjoy your experience at
Spencer Malay Hair & Med
Spa and we want you to
share your experience with
your friends and family. For
this reason, we are delighted
to offer referral incentives to
our valued clients.
METHODS OF PAYMENT
We accept cash, Visa,
Express and Discover.
CHILDREN AND THEIR SAFTEY
For the safety of our clients, when bringing young children into the salon and spa, please
provide supervision in the form of a friend, spouse or older child who can remain with them in
the reception area.
Appointment times are reserved especially for you. To allow for the relaxed pampering time you
deserve, we ask that you arrive on time and call should you be running late. If our daily agenda
is unyielding, we reserve the right to re-schedule should you be 15-minutes late.
Please keep in mind that no shows or last minute cancellations would leave our professionals
with empty appointment times that could have been utilized by another client. For this reason,
we require a 48 hour advanced cancellation notice on all scheduled salon appointments. Less
than 24 hours cancellation will be a 50% charge.
At Spencer Malay Hair & Spa tipping is not required, but greatly appreciated.
Prices are subject to change.
Spencer Malay Hair & Spa are not responsible for lost or stolen articles. Please keep your
valuable items at home or with you at all times.
We offer a 100% guarantee on all services within two weeks of your appointment, only with use
of recommended at-home care products. Corrective color usually requires more than one
service to achieve desired results. Because of the nature of home coloring products, we cannot
guarantee color services if the client has previously had color done outside of our salon.
We offer a 100% satisfaction guarantee on all of our skin and hair products. If you decide within
14 days of the original purchase that a product is not right for you, we will gladly take it back,
provided 3/4 of the original amount of the product is unused, and exchange it for another
product. You must have your receipt of purchase at the time of return/exchange.